Possible video issues during covid19 - Electronic notaries - DocVerify | Secure Electronic Signatures
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CommunityNotariesElectronic nota...Possible video issues during covid19
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 4/4/2020 9:31 AM
 
 Modified By DocVerify Moderator  on 4/4/2020 8:32:04 AM
From what we know based upon investigating the video issues it appears that all internet and broadband providers are throttling the amount of data that can go back and forth.

What does that mean?

It means that in order to keep their infrastructure from coming to a stop they are limiting your data, and reducing the bandwidth. If you have more than one participant at this time, and with their active throttling it may not function as expected.

We expect it to go back to normal once the stay at home orders are lifted, and the infrastructure isn't taxed like it is today. Unfortunately, there isn't anything we can do about this as if you are being limited by your own provider the data expected by us will not get to us, and the results may vary.
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CommunityNotariesElectronic nota...Possible video issues during covid19

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