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CommunityAccounts, Featu...Sign in or bill...Are subscription fees refundable?
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 10/23/2019 1:19 PM
 
 Modified By DocVerify Moderator  on 10/23/2019 12:19:56 PM
No. Once a fee is processed it is non-refundable as we try to do our best to clearly state the non-refundable policy usually in bold text on most payment pages. It is the responsibility of each user to know when their subscription anniversary date is and to cancel their account accordingly before it is processed on that date.

All users must agree to the Terms of Service and Cancellation Policy whenever they register, signup, access, or simply use the system.

We do offer a 30 day guarantee on new account subscriptions that are 30 days or less by sending a request to support or billing, but once the new account's subscription is over 30 days it is no longer refundable. The guarantee does not include the e-notary platform, notary applications, digital certificates, or ID Verify.
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CommunityAccounts, Featu...Sign in or bill...Are subscription fees refundable?

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